OUR COMMITMENT TO YOU
At Haus Of Alchemy, we want you to feel confident in your purchase. This policy explains our standard requirements for cancellations, returns, exchanges, replacements, and refunds.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
CANCELLATIONS
Orders may be canceled within 24 hours of purchase, provided the order has not already been processed or shipped.
To request a cancellation, contact support@thehausofalchemy.shop and include your order number.
Approved cancellations will be refunded to the original payment method.
Once an order has been processed or shipped, it may no longer be eligible for cancellation and will be subject to the applicable return policy and any rights provided by applicable law.
RETURNS
Eligible products may be returned within 14 days of delivery.
To qualify for a standard return, the item must be:
- Unused and in its original condition
- Unworn where applicable
- Unopened where applicable
- In its original packaging
- Accompanied by proof of purchase
You must contact Customer Support and receive return instructions before sending an item back. Unauthorized returns may not be accepted.
For standard returns due to a change of mind or customer preference, return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
NON-RETURNABLE PRODUCTS
Certain products may not be eligible for return because of their nature, customization, personal use, safety considerations, or applicable law.
These may include:
- Custom or personalized creations
- Certain personal-care and skincare products
- Products that have been opened or used where return would create a health, hygiene, or safety concern
- Lit or burned candles
- Certain sealed products once opened where applicable law permits an exception
- Gift cards
- Sale or final-sale items where identified as such
Product-specific return restrictions will be disclosed where applicable.
Nothing in this section limits a customer's statutory rights regarding defective, faulty, unsafe, or incorrectly supplied goods.
EXCHANGES
If you would like a different item, contact Customer Support within 14 days of delivery.
The item must be unused, in its original condition and packaging, and otherwise eligible for return.
Exchange availability depends on inventory. Where a direct exchange is not available, we may provide another appropriate resolution.
Where required by applicable law, statutory rights relating to defective, faulty, or incorrectly supplied goods are separate from our voluntary exchange process.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact support@thehausofalchemy.shop as soon as reasonably possible and provide your order number, a description of the issue, and photographs when requested.
For damage or loss occurring during shipment, Haus Of Alchemy may initiate an investigation or claim with the applicable carrier.
Depending on the circumstances and applicable law, an approved claim may result in a replacement, refund, or other appropriate remedy.
REFUNDS
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your bank, credit-card issuer, or payment provider.
For standard customer-preference returns, original shipping charges are generally non-refundable unless otherwise required by applicable law.
Where applicable law requires a different refund treatment, the statutory requirement will apply.
BUYER'S REMORSE
For standard Haus Of Alchemy returns, eligible unopened and unused products may be returned within 14 days of delivery.
Return shipping costs are the customer's responsibility unless otherwise required by applicable law.
Products that are non-returnable because of their nature, use, customization, or safety considerations remain subject to the applicable exclusions above.
LIT CANDLES
Lit or burned candles are not eligible for standard returns.
If a candle arrives damaged or defective, contact Customer Support with photographs when requested so that we can determine the appropriate resolution.
This policy does not limit any rights available under applicable consumer law for defective or faulty goods.
SKINCARE & PERSONAL-CARE PRODUCTS
Skincare and personal-care products are generally not eligible for standard returns once opened or used because of hygiene and safety considerations.
If an unopened product is eligible for return, the standard 14-day return period applies unless otherwise stated on the product page or required by applicable law.
If a product is defective, damaged, or incorrectly supplied, contact Customer Support.
LOST PACKAGES
If tracking indicates that a package has been lost in transit, contact Customer Support with your order number.
Haus Of Alchemy may initiate an investigation with the applicable carrier. Once the circumstances have been confirmed, we will determine the appropriate resolution, which may include replacement or refund, subject to applicable law and carrier procedures.
If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location and with household members, neighbors, or the carrier where appropriate before contacting us.
PRE-ORDERS
Pre-order purchases are subject to our Pre-Order Policy in addition to this policy.
A pre-order may have a product-specific fulfillment timeline and cancellation terms that differ from those applicable to in-stock products.
Nothing in the Pre-Order Policy limits statutory cancellation, withdrawal, refund, or other consumer rights that apply under the law governing the transaction.
SUBSCRIPTIONS
Subscription products and services are subject to the cancellation and billing terms presented for the applicable subscription.
Canceling a subscription generally prevents future billing and does not automatically cancel an order that has already been processed.
Any statutory cancellation or withdrawal rights applicable to a subscription remain unaffected.
EUROPEAN UNION & GREAT BRITAIN
Customers purchasing online in the European Union or Great Britain may have statutory cancellation, withdrawal, refund, repair, replacement, or other consumer rights that differ from Haus Of Alchemy's standard return policy.
In the European Union, eligible distance purchases generally include a 14-day right of withdrawal, subject to applicable exceptions.
In Great Britain, eligible online purchases generally include a 14-day cancellation period, followed by an additional 14 days to return the goods after cancellation, subject to applicable exceptions.
Certain products may be excluded from statutory withdrawal rights, including certain personalized or made-to-order goods, perishable goods, and certain sealed goods once opened where the applicable legal exception applies.
Where mandatory consumer law provides rights that differ from this policy, those statutory rights take precedence.
Additional information about EU withdrawal rights and procedures may be provided separately where required.
APPLICABLE LAW
This policy is subject to applicable consumer-protection and other laws governing the transaction.
Nothing in this policy is intended to waive, restrict, or replace any consumer right that cannot legally be waived or restricted.
HOW TO CONTACT US
For cancellations, returns, exchanges, replacements, refunds, or questions regarding this policy:
Haus Of Alchemy
support@thehausofalchemy.shop
+1 404.791.2098
Please include your order number and a clear description of your request.
Last Updated: September 2026
