OUR COMMITMENT TO YOU
At Haus Of Alchemy, we want you to feel confident in what you purchase. Our return and refund policy is designed to provide clear expectations while recognizing that certain products cannot be returned because of their nature, use, or safety considerations.
Please review the following policy before placing your order.
CANCELLATIONS
Orders may be canceled within 24 hours of purchase, provided the order has not already been processed or shipped.
To request a cancellation, contact Customer Support at support@thehausofalchemy.shop and include your order number.
Approved cancellations will be refunded to the original payment method.
Once an order has been processed or shipped, it may no longer be eligible for cancellation and will be subject to the applicable return policy.
RETURNS
Eligible products may be returned within 14 days of delivery.
To qualify for a return, the item must be unused, unworn, unopened where applicable, in its original condition and packaging, and accompanied by proof of purchase.
A return request must be submitted to Customer Support before sending anything back. Items returned without prior authorization may not be accepted.
For approved returns due to a change of mind or other customer preference, return shipping costs are the responsibility of the customer unless otherwise required by law.
NON-RETURNABLE PRODUCTS
Certain products are not eligible for return because of their nature, personal use, or safety considerations.
These include:
-
Skincare and personal-care products
-
Used or opened products where return would create a safety or hygiene concern
-
Lit or burned candles
-
Custom or personalized creations
-
Gift cards
-
Sale or final-sale items where identified as such
-
Products identified as non-returnable on the applicable product page
Additional restrictions may apply to certain products or materials. Please review the product information before purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact support@thehausofalchemy.shop as soon as possible and provide your order number, a description of the issue, and photographs when requested.
For shipping-related damage or loss, Haus Of Alchemy may initiate a carrier investigation when appropriate. Once the claim or investigation has been resolved, we will determine the appropriate resolution, which may include a replacement or refund.
EXCHANGES
If you receive an eligible item and would like to exchange it, contact Customer Support within 30 days of delivery.
The item must be unused, in its original condition and packaging, and eligible for return.
Exchange availability may depend on inventory. If a direct exchange is not available, we may provide another appropriate resolution.
REFUNDS
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.
Shipping charges are generally non-refundable unless the return is due to an error on our part, a defective or damaged product, or another circumstance in which a refund is required by applicable law.
SUBSCRIPTIONS
Subscription products and services are subject to the cancellation and billing terms associated with the applicable subscription.
You may cancel a subscription according to the cancellation terms provided for that subscription. Cancellation generally applies to future billing cycles and does not automatically cancel an order that has already been processed.
If you need assistance changing or canceling a subscription, contact support@thehausofalchemy.shop.
LOST PACKAGES
If tracking indicates that a package has been lost in transit, contact Customer Support.
We may initiate an investigation with the applicable carrier. Once the carrier confirms the loss or the circumstances otherwise warrant a resolution, Haus Of Alchemy will determine the appropriate remedy, which may include replacement or refund.
PRE-ORDERS
Pre-order purchases are subject to the Pre-Order Policy in addition to this Refund, Return & Exchange Policy.
Because pre-order creations may be prepared according to scheduled production periods, cancellation and fulfillment terms may differ from those applicable to in-stock products.
Please review the applicable pre-order information before completing your purchase.
HOW TO CONTACT US
To request a cancellation, return, exchange, replacement, or refund, contact:
support@thehausofalchemy.shop
+1 (404) 791-2098
Please include your order number and a clear description of your request so that we can assist you efficiently.
This policy is subject to applicable law. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted.
Last Updated: September 2026
