SHIPPING & ORDER FULFILLMENT
At Haus Of Alchemy, we take care in how our creations are prepared, packaged, and shipped. Our shipping schedule is designed not only for timely delivery, but also to protect the quality and condition of our products while they are in transit.
ORDER PROCESSING
Most in-stock orders require 1–2 business days for processing before they are shipped.
Processing time allows us to prepare, package, and inspect your order before it leaves the Haus. Processing time is separate from shipping transit time.
Certain creations may require additional preparation. Pre-order, custom, bespoke, or event-based creations may have different production timelines, which will be provided on the applicable product page or according to the terms of the applicable service.
SHIPPING SCHEDULE
Haus Of Alchemy ships orders Monday through Thursday.
We do not routinely ship orders on Fridays, Saturdays, Sundays, or holidays. This schedule helps reduce the amount of time products may remain in carrier facilities over a weekend and helps protect products that may be sensitive to heat, cold, extended storage, or other conditions that could affect their quality.
Orders that are ready for shipment outside our regular shipping schedule will be shipped on the next applicable shipping day.
DOMESTIC SHIPPING
For orders within the United States, standard orders are shipped using UPS Priority Mail, with an estimated transit time of approximately 2–3 business days after the order has been processed and shipped.
Shipping transit times are estimates provided by the carrier and are not guaranteed.
Actual delivery times may vary based on destination, weather, holidays, carrier operations, and other circumstances outside our control.
INTERNATIONAL SHIPPING
Haus Of Alchemy ships internationally to destinations where international shipping is available.
International shipping rates and available services are calculated at checkout based on the destination and applicable shipping method.
Free domestic shipping does not apply to international orders.
International delivery times vary by destination and shipping method and may be affected by customs processing, inspections, carrier operations, and other circumstances outside our control.
FREE DOMESTIC SHIPPING
Haus Of Alchemy offers free standard shipping within the United States on qualifying orders of $100 or more.
Free shipping applies to eligible domestic orders only and does not apply to international orders or any expedited or special shipping service unless otherwise stated.
Eligibility will be reflected during checkout.
SHIPPING COSTS
For domestic orders that do not qualify for free shipping, available shipping rates are calculated at checkout based on the applicable shipping method and destination.
International shipping rates are calculated at checkout based on the destination, package, and available shipping service.
Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Tracking information is provided by the applicable carrier and may take some time to become active after the package enters the carrier's system.
DELIVERY ESTIMATES
Delivery estimates begin after your order has been processed and shipped.
The estimated 2–3 business-day Priority Mail transit time for domestic orders does not include the 1–2 business days required for order processing.
Delivery estimates are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, customs processing, incorrect addresses, or other circumstances outside our reasonable control.
PRE-ORDERS
Pre-order creations are subject to the Pre-Order Policy and the product-specific fulfillment timeline displayed at the time of purchase.
Once a pre-order creation has been completed and is ready for shipment, it will still require 1–2 business days for processing before shipping.
Domestic pre-orders will then be shipped using the applicable shipping service, with standard Priority Mail transit generally estimated at 2–3 business days after shipment.
International pre-orders are subject to applicable international shipping services and delivery estimates. Free domestic shipping does not apply to international pre-orders.
The product-specific pre-order timeline takes precedence over standard processing and shipping estimates.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package appears to be lost, delayed, stolen, or damaged, please contact Customer Support as soon as possible at support@thehausofalchemy.shop and include your order number and relevant details.
For packages lost or damaged during transit, Haus Of Alchemy may initiate an investigation or claim with the applicable carrier.
If a shipment is confirmed as lost or arrives damaged, we will determine the appropriate resolution based on the circumstances of the shipment and applicable carrier procedures and law. A resolution may include replacement, refund, or another appropriate remedy.
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location and surrounding areas and contact your household, building management, or other applicable recipient locations before contacting us.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address is incorrect or incomplete, delivery may be delayed, a package may be returned to the sender, or additional shipping charges may apply.
If you discover an address error after placing your order, contact Customer Support as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been transferred to the carrier.
SIGNATURE ON DELIVERY
Signature confirmation is not standard for every order.
Haus Of Alchemy may require signature confirmation for certain high-value orders, gifts, alternate delivery addresses, or other shipments where additional delivery security is appropriate.
SHIPPING DELAYS & PRODUCT QUALITY
We take reasonable precautions when preparing products for shipment, including scheduling shipments Monday through Thursday to reduce unnecessary weekend transit or storage.
Some products may be sensitive to temperature, humidity, prolonged exposure to heat or cold, or other environmental conditions. Temporary changes in appearance or texture may occur during transit without affecting the intended use of a product.
If you believe a product has been damaged or materially affected during shipping, contact Customer Support promptly and provide photographs when requested.
CONTACT US
Questions regarding shipping or delivery may be directed to:
support@thehausofalchemy.shop
+1 404.791.2098
Please include your order number whenever possible so that we can assist you efficiently.
This Shipping Policy should be read together with our Refund, Return & Exchange Policy, Pre-Order Policy, Terms of Service, and applicable product information.
Last Updated: September 2026
